![]() Process guest mobility scooters sales and payment when Concierge is unavailable.Įxercise the Four Service Drivers and SECR Core Values at all times. Upsell guests on rooms, service, and amenities. Work with other team members to maintain the best service standards available. Give guests their messages, packages, and faxes, and maintain log accordingly. Handle guest concerns and requests to ensure the guests full satisfaction.īook, change, and cancel all reservation requests for a guest.Ĭomplete the Front Desk daily shift checklist.īalance bank at end of shift notify Supervisors or Managers of any discrepancies immediately. Answer guests questions about the hotel, casino, and local area attractions. Under the supervision of the Front Desk Supervisor, check guests in and out of the Soaring Eagle Resort in a friendly, professional manner, using the hotel computer system.
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